EXECUTIVE SUMMARY
In October 2021, Evergreen Solutions, LLC (Evergreen) was retained by the City of Norwalk,
Connecticut, to conduct an Efficiency Study of both City and School operations. The study was
intended to focus on the organizational, operational, and financial efficiency and effectiveness of
the operations of the City of Norwalk and the Norwalk Public Schools. This executive summary
provides an overview of the scope, methodology, structure of the report, major findings,
commendations, and recommendations, areas for collaboration, and fiscal impacts.

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